Our Contact Information
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By email:
info@denalicrafts.com
We try, to answer questions within 24 hours (M-F)
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By phone:
360 977 5683 Mon thru Fri (10am to 4pm)
*** SHIPPING ***
• Standard shipping is via: USPS or UPS.
Please allow 7-10 business days for delivery from the day of shipping.
(We may choose, to use UPS Ground Service for your order.)
• All in stock orders are shipped within 1-2 business days.
*** Refund, Returns and Cancellation Policies:
All packages received without RMA authorization will be refused.• Returns are accepted within 7 days with
Return Merchandise Authorization (RMA) - ONLY.
Please do not send any goods for return without (
RMA ).
• All returns are subject to a 30% restocking fee.
Postage will be paid by buyer and will not be refunded.
• Defective products, will be handled by Manufacture, in most cases. ( Warranty )
Please Note:
All Returned items must be unopened and unused,
NO EXCEPTIONS.
If items are found to be opened or used they will be returned to you at your cost.
We are not responsible if your package is lost in transit.
Make sure to ship your product with tracking or confirmation.
Please contact
returns@denalicrafts.com for
RMA authorization.
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Please Note:
Do Not Use This Address for Returns
Returns will have a Different Address
as instructed with a PROPER RMA - authorization. contact via - standard mail:
Denali Crafts
POB 6393
Anchorage, AK
99519-0393
We are located in the Pacific Northwest.
denalicrafts@yahoo.com